If you are one of these users, here is a tip for you. However, some users rendered that they still failed to fix the issue after they installed the new Synaptics WBDI driver for their laptop models such as ThinkPad X1 Carbon and ThinkPad P51. After you install the newest version of the Synaptics WBDI driver, the fingerprint reader not working issue may be resolved. Then find the updated driver in the Lenovo official website and download it. To update the Synaptics WBDI driver manually, you need to uninstall the driver in the Device Manager firstly. Read more: 2 Ways to Update Outdated Drivers in Windows 10 To troubleshoot such an issue, you need to update your Synaptics WBDI driver to the newest version. It is caused by the conflict between the outdated drivers and the updated system. This issue usually occurs after a Windows OS update. Update the Synaptics WBDI Driver ManuallyĪccording to some users, they suffered the fingerprint reader not working issue with the error message of "This device is not working properly because Windows cannot load the drivers required for this device. Choose Add Another if you want to repeat the process with another finger, or you can choose to close the program. Put one of your fingers on the fingerprint reader to scan it. Refer to this post: How to set up PIN code in Windows 10. Note: If you don't have a PIN, you need to set up one at first. Click Get started in the Windows Hello setup. Scroll to Windows Hello and click Set Up in the Fingerprint section.
Click the Start button to open the Settings. Find Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager in the program list, and then right click it to uninstall it. Click Uninstall a program under the Programs. Open the Control Panel and find Programs. To fix fingerprint reader not working issue after Windows 10's April 2018 Update (1803), the first workaround you can try is to uninstall the Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager, and then re-enroll your fingerprints. Workaround 1: Uninstall the Fingerprint Manager and Re-enroll the Fingerprints
If you are also nagged by this nettlesome issue, just read on and have a try. To troubleshoot Lenovo laptop fingerprint reader not working issue, the top 3 workarounds are listed below. The fingerprint readers of their Lenovo notebooks do not work after Windows 10 April 2018 Update 1803. Please help me.” -From Lenovo CommunityĪccording to the users’ discussion in the community, not only Lenovo ThinkPad X270, but also other models of Lenovo laptops like ThinkPad X1 Carbon (5th Gen), ThinkPad X1 Yoga and ThinkPad P51 are suffering the same issue. I have checked the Biometric settings in Device Manager and the Synaptics WBDI (SGX enabled) device is showing the following status. “I have a Lenovo ThinkPad X270 and I can't use fingerprint reader after I upgraded the OS to Windows 10 Version 1803 (OS Build 17134.48).
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